To process your train booking requests and provide custom travel itineraries, we collect essential personal details including your full name, phone number, email address, departure and destination details, and passenger preferences.

We may also collect automated technical data such as browser type, IP address, device identifiers, and site interaction logs to ensure site security and optimize performance.

We use the information collected strictly for service fulfillment and customer assistance purposes:

• Processing train reservations, Roomette cabin upgrades, and Auto Train vehicle passes.
• Providing live 24/7 phone assistance and pre-boarding trip guidance.
• Dispatching essential booking confirmations, tickets, and schedule updates.
• Maintaining platform security and protecting against unauthorized or fraudulent transactions.

We implement industry-standard SSL/TLS encryption and secure server infrastructure to shield your data against unauthorized access, disclosure, or alteration. Access to your personal travel information is strictly limited to authorized booking concierge specialists.

BookRideGo does not sell, rent, or monetize your personal information to third-party advertisers. Your information is shared only with verified rail operators, ticket issuers, or regulatory authorities when necessary to fulfill your requested travel bookings.

Our platform uses functional session cookies to remember your travel search criteria and streamline your browsing experience. You can modify your browser settings to decline cookies at any time without impacting your ability to submit phone booking requests.

You retain full rights over your data. You may request access to, correction of, or deletion of your personal records stored in our support databases by contacting our privacy team.

We may periodically update this policy to reflect changes in privacy regulations or operational guidelines. Any revisions will be published on this page with an updated effective date.